Best In Class

I’ve had the chance to work with some really amazing people. I bet you have, too. Some of those who come to mind were bosses, some clients and others are valued colleagues.

Here are a few signs from those that make my “best” list and why:

1. He holds people accountable for bad behavior.

There are rules of engagement, reinforcement and enforcement. This person sets and carries culture. On his team and in their workplace “anything goes” isn’t allowed. He isn’t afraid to be the police, an example or the coach.

2. She is consistent in messaging, whether or not people want to hear the content.

This person will not whisper tailored private messages to curry favor. She acts in a way that unites and encourages. She is intentional about challenging the status quo because it will yield progress.

3. He never makes negative comments about others in conversation.

In contrast, he makes a point of finding ways to teach. He cites good examples and praises others. He is self-aware and confident so it’s not necessary to put others down.

4. She sometimes shares personal items about herself.

She is humble and able to make personal connections with people. She isn’t hiding who she is…She is genuine.

5. He is consistently honest.

While embellishing or comments framed a particular way to save feelings are common, people who serve their colleagues and teams create trust through reliable, candid, active communications.

6. She is accessible and has face-to-face meetings to resolve conflicts.

She manages priorities but dictates no hierarchy in getting her audience. Her intentions and actions have integrity. She’s willing to acknowledge differences and work with multiple perspectives.

7. He makes a decision and protects his people in public if it fails to work.

Someone you can trust has confidence and takes reasoned risks. This person will not send other’s into harm’s way. He is willing to own choices and consequences.

8. She actively seeks excellence and develops others.

Envy isn’t part of her playbook. She motivates others by engaging people’s talent, knowledge and experience. She finds ways for them to mature and supports transitions. She manages across and down. Her sole focus isn’t self and her own boss.

9. He keeps commitments.

Follow through is vital for credibility and he knows it. There’s no waffling or excuses. He does what he says he will do.

10. She asks lots of questions and spends time listening.

A learning leader is curious and inquires often. She believes others have a contribution to make.

And, she knows understanding context is relevant to being effective.

These 10 examples profile behavior that indicate character – most reflect courage. It is the willingness to be afraid but to act anyway. Like you, my life has provided me with the chance to observe hundreds of people over many years. These days I can generally rely on a brief experience and some intuition to identify a brave leader.

Make courage your first virtue – it will serve you, others and your organization’s mission well.

Lisa Wyatt Knowlton , Ed.D. leads Wyatt Advisors, a resource for effective people and organizations. See: www.wyattadvisors.com. Lisa has cross-sector and international experience. She is an author and W.K. Kellogg Leadership Fellow. Contact: lwyattknowlton@gmail.com.